Shipping policy

Haus of Maüze — Shipping Policy

Effective Date: [1/25/26]

Thank you for shopping with Haus of Maüze. Please review our Shipping Policy carefully before placing an order.

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ORDER PROCESSING

Orders are processed within 3–7 business days, unless otherwise stated on the product page.

Please note:

• Business days do not include weekends or holidays

• Processing times do not include shipping transit time

• During high-volume releases, limited drops, or pre-orders, processing times may be extended

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PRE-ORDERS, LIMITED DROPS & MADE-TO-ORDER ITEMS

Certain items are sold on a pre-order, limited release, or made-to-order basis.

By purchasing these items, you acknowledge:

• Production timelines are estimated, not guaranteed

• Shipping timeframes begin after production is complete

• Delays may occur due to manufacturing, supply chain, or carrier issues

Pre-order and made-to-order items:

• Cannot be canceled or modified once purchased

• Are not eligible for refunds due to delayed shipment

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SHIPPING METHODS & CARRIERS

Haus of Maüze ships using trusted third-party carriers. Available shipping options and rates are displayed at checkout.

We reserve the right to:

• Select the most efficient carrier

• Change carriers when necessary

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SHIPPING RATES

Shipping rates are calculated at checkout based on:

• Destination

• Package weight and size

• Selected shipping method

Shipping fees are non-refundable.

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DELIVERY TIMEFRAMES

Delivery times are estimates provided by the carrier and are not guaranteed.

Haus of Maüze is not responsible for:

• Carrier delays

• Weather-related delays

• Customs or international processing delays

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INTERNATIONAL SHIPPING

If international shipping is available:

• Customers are responsible for all customs duties, taxes, and import fees

• Haus of Maüze is not responsible for delays caused by customs processing

• International orders are final sale

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ADDRESS ACCURACY

Customers are responsible for providing an accurate and complete shipping address at checkout.

Haus of Maüze is not responsible for:

• Orders shipped to incorrect addresses entered by the customer

• Packages returned to sender due to address errors

Reshipping fees may apply.

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LOST, STOLEN, OR MARKED DELIVERED PACKAGES

Once an order is marked “Delivered” by the carrier, it is considered fulfilled.

Haus of Maüze is not responsible for:

• Lost or stolen packages after delivery confirmation

• Packages left unattended after delivery

Customers are encouraged to ship to secure locations.

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DAMAGED PACKAGES

If your order arrives damaged, you must notify us within 48 hours of delivery and provide:

• Order number

• Clear photos of the damaged item

• Clear photos of the shipping packaging

Failure to report within this timeframe may void eligibility for review.

If approved, a store credit may be issued at our discretion.

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NON-DELIVERY CLAIMS

If an order is confirmed as not delivered after carrier investigation:

• Cash refunds will not be issued

• A store credit may be issued at our discretion

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SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear.

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CONTACT

For shipping-related questions, contact:

[hausofmauze@gmail.com]

Please allow 48–72 business hours for a response.