Refund policy

Haus of Maüze — Return, Refund & Fulfillment Policy

Effective Date: [1/25/26]

By completing a purchase with Haus of Maüze, you agree to the terms outlined below.

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ALL SALES FINAL

All purchases made through Haus of Maüze are final.

We do not offer refunds, returns, or exchanges once an order is placed and processed.

This policy applies to, but is not limited to:

• Standard merchandise

• Pre-order items

• Limited edition drops

• Made-to-order products

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PRE-ORDERS, LIMITED DROPS & MADE-TO-ORDER ITEMS

Certain items sold by Haus of Maüze are produced on a pre-order, limited release, or made-to-order basis.

By purchasing these items, you acknowledge and agree that:

• Production timelines may vary

• Estimated ship dates are not guaranteed

• Delays do not constitute grounds for refunds or cancellations

Once an order is placed:

• Orders cannot be canceled

• Orders cannot be modified

• Refunds will not be issued for wait times, production delays, or change of mind

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NON-DELIVERY & SHIPPING ISSUES

If an order is confirmed as not delivered and verified through the shipping carrier:

• Haus of Maüze does not issue monetary refunds

• An in-store credit may be issued at our discretion

• Store credit may be applied toward a future purchase only

• Store credits are non-transferable and have no cash value

Orders marked as “Delivered” by the carrier are considered fulfilled and are not eligible for refund or credit.

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DAMAGED OR INCORRECT ITEMS

If you receive an item that is:

• Incorrect from what was ordered, or

• Damaged during transit

You must contact Haus of Maüze within 48 hours of delivery and provide:

• Order number

• Clear photos of the item

• Clear photos of the original packaging

Failure to submit a claim within this window voids eligibility for review.

If approved:

• A store credit may be issued at our discretion

• No cash refunds or replacements are guaranteed

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CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Providing accurate shipping information

• Ensuring package security after delivery

Haus of Maüze is not responsible for:

• Incorrect addresses entered at checkout

• Packages stolen after delivery

• Delays caused by carriers, weather, or external factors

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CHARGEBACKS, PAYMENT DISPUTES & FRAUD PROTECTION

To comply with Shopify, Stripe, and PayPal policies, customers must contact Haus of Maüze prior to initiating any chargeback or payment dispute.

Unauthorized chargebacks may result in:

• Immediate order cancellation

• Loss of store credit eligibility

• Permanent account restriction

We reserve the right to submit:

• Order confirmations

• Shipping confirmations

• Carrier delivery records

• This policy agreement

as evidence in any dispute or chargeback investigation.

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RIGHT TO REFUSE SERVICE

Haus of Maüze reserves the right to:

• Refuse service

• Cancel orders suspected of fraud

• Limit purchases

• Deny future transactions

at our sole discretion.

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POLICY ACCEPTANCE

By completing checkout, you acknowledge that you have:

• Read this policy

• Understood its terms

• Agreed to be legally bound by it

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CONTACT

For order-related inquiries:

hausofmauze@gmail.com

Please allow 48–72 business hours for responses.